Terms

Who we are

Galápagos Transfers (GalapagosTransfers Cia. Ltda) is an Ecuadorian Travel Agency that sells inter-island transportation tickets online and in advance. Our website address is: https://galapagostransfers.com.

Galapagos Transfers books tickets for its customers within the most reputable boat companies operating in the Galapagos Islands connecting those companies with the end users. Users can also buy their tickets when they arrive in the island (see our FAQ)

About the tickets

The ticket can only be used in the date/route stated on it. It is the responsibility of the user/customer to be at the designated time and place.

Changeing and cancelling

  • Boat travels are regulated by the Ecuadorian Army and the Galapagos National Park and so those authorities could change or cancel a given schedule on very rare occasion such as meteorological warnings, etc.
  • Changes by the user/customer need to be communicated by email and are allowed 48 hours before departure date with no cost whenever there is availability in the new date/schedule/route.
  • Cancellations are allowed until 48 hours before departure and the 85% amount of the ticket would be refunded. The other 15% is not refundable.
  • Due to COVID all our customers can change their tickets to a future date.
  • Cancellations and changes after the 48 hour notice can be asked but are not guaranteed.

Delivering tickets

  • After payment, our customers will receive a notification that the purchase is being processed.
  • Once we book the tickets with the operators the confirmation is sent
  • The etickets and instructions are sent 30 days before departure date with boarding instructions and an emergency contact.

Warning

Galapagos Transfers is just responsible for the service it gives. We won’t offer any compensation in case the users of our service miss another mean of transport after they have lost the boat, or even it due to a major force issue the boat was delayed or the service cancelled.

We therefore recommend our users to have their insurance in place to cover for those situations.

Communications

  • All our communication is done via email in order to keep records. Our email address is help@galapagostransfers.com
  • Galapagos Transfers has a Phone for emergencies that is delivered to the users with the tickets
  • We speak both English and Spanish.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Galapagos Transfers Cia. Ltda.

Address: Calles Ambato y Cuenca s/n. San Cristobal (Galápagos, Ecuador)

Email: help@galapagostransfers.com

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